Question 1

What are credits and how do I use them?

Accepted Answer

Credits are the universal currency on VivifyAll. Every generation costs a number of credits based on the AI model you choose — Premium models like Veo 3 and Kling 3 cost more, while Economy models like Pika and Hailuo cost less. Your monthly plan gives you a fixed credit budget to spend on any model.

Question 2

How much does each generation cost?

Accepted Answer

Costs depend on the model tier: Premium models (Veo 3, Kling 3, Sora 2 Pro, Runway) cost 18 credits per 5s video or 5 credits per image. Standard models (Seedance, Sora 2, Veo 3 Fast, Kling O3) cost 12 credits per 5s video or 3 credits per image. Economy models (Pika, Luma, Hailuo) cost 5 credits per 5s video or 2 credits per image. Videos longer than 5 seconds cost additional credits per extra second.

Question 3

Can I upgrade my plan mid-cycle?

Accepted Answer

Yes! Monthly subscribers can upgrade instantly. You'll be charged the prorated difference, your unused credits are preserved, and your new billing cycle starts from the upgrade date. For example, if you upgrade from Starter to Creator on day 15, you keep your remaining Starter credits and get additional Creator credits immediately.

Question 4

What happens if I downgrade?

Accepted Answer

Monthly plan downgrades take effect at the start of your next billing cycle. You'll continue to enjoy your current plan's benefits until then. No partial charges are applied.

Question 5

Do unused credits carry over to the next month?

Accepted Answer

No, credits reset at the start of each billing cycle. However, when you upgrade mid-cycle, your existing credits are preserved and added to your new plan's credit allocation.

Question 6

Can I try VivifyAll for free?

Accepted Answer

Yes! Start with a 7-day free trial of 30 credits — enough to generate multiple videos and images. After the trial, earn 3 free credits daily that accumulate up to 15 (enough for a Standard-quality video). This is a limited-time offer. No credit card required.

Question 7

Who is VivifyAll designed for?

Accepted Answer

VivifyAll is built for content creators, solo entrepreneurs, and AI enthusiasts who want professional video and image content without juggling multiple AI subscriptions. Whether you're creating social media posts, product showcases, marketing clips, or exploring AI creative tools — one plan covers all 23+ models.

Question 8

Can I use my generations commercially?

Accepted Answer

All paid plans (Starter, Creator, Pro) include commercial usage rights. The Free plan is limited to personal, non-commercial use only.

Question 9

What happens if I cancel?

Accepted Answer

You can cancel anytime from Account Settings → Manage Subscription. Your current plan benefits remain active until the end of your billing period — you won't lose access mid-cycle. After that, your account reverts to the Free plan.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Apple Pay, Google Pay, and other local payment methods. All transactions are secure and encrypted.

Question 11

Can I change my annual plan?

Accepted Answer

Annual plans do not support mid-cycle upgrades or downgrades. To switch plans, you can cancel your annual subscription (benefits remain until the end of the billing year) and subscribe to a new plan.

Question 12

Is there tax on top of the plan price?

Accepted Answer

Prices shown exclude tax. Applicable taxes will be calculated and added at checkout based on your billing address.

Question 13

Do you offer refunds?

Accepted Answer

We offer a refund within 14 days of your first purchase if you're not satisfied. After that, you can cancel anytime and your benefits continue until the end of the billing period. See our refund policy for details.

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